Really, I have no wish to screw around with regen, antilock brakes, eletcronic shifting, 28 mph. I'm able to live with inexpensive ebikes because I've got some tech skills and was willing to learn about the simpler ebikes. In countries like China, there must be 9 million ebikes like the Hyper, and there's probably a shop in every neighborhood where someone can keep your shifters/brakes adjusted, and check out the motor and electrics. Don't provide a false warranty or have a card in the box stating do not return to store but to call support for any problems only to be told to return to store. For what I need the Walmart bikes had some descent components for the value compared to more expensive bikes out there and would have been happy to keep if the brands would stand behind their product and provide parts if needed. Its their vendors and brands who sell through them that are responsible. I do not blame Walmart in any way on this they didn't build the bikes, they had my back. But finding after market parts could be a challenge. It will be up to me to do all repairs and maintenance which I do enjoy. I have witnessed to many local bike shops go out of business in my area which is why I have not entertained buying at a local bike shop. I chose to go this route telling myself what ever ebike I choose it will be a throw away to move on to more power, range, technology. Bikes from the 60s and 70s still on the road today because of good materials used, but those days are long gone. But knowing today what I buy at that price will be outdated in 6 months and a new and improved model with better technology will be out for less, and the rotation will continue in the coming future. I could pay $4,000 or $5,000 for an ebike. Ebikes are evolving rapidly in a growing market and competition is very competitive. Now PCs, big screen Tvs, cell phones are very affordable due to competition. When the Big screen TVs got into the market $3,000 for a 65in front projection with a bulb lol. Over $3,000 for a 286/16 with floppy drive monochrome monitor etc, etc. I remember back in the day when the first computer hit the market. Unfortunately never got to ride the bike. Again why exchange if a company doesn't carry parts. Long story short, was told to return to Walmart instead of them sending a new battery and peddle. A red flag went up for me when Kent customer service stated they didn't even know Kent had electric bikes. Still no word so I called Wednesday and spoke to another person who wanted me to send all info and pics to them and they would get right on it. Tuesday came around still no response so I emailed all info and pics again just in case they didn't receive. Customer service stated they would need a day to get back with me. I called Monday morning and explained my issues and they said send info and pictures which I did 30min after hanging up phone. Received the bike on a Saturday and Kent customer service is only open Mon./Fri. Making sure all screws and bolts snug and tight and going thru the bike looking for other possible issues before I call. After spending some time snugging up spokes and truing wheels, adjusting all cables and hub bearings front wheel. Also a pedal was missing, frayed cables, loose spokes. Therefore the battery would not lock in place. The battery housing was chipped were the locking latch goes. Once un-packed parts were missing and there was damage to the battery. I knew in my gut I was going to have issues and I was right. and once arrived box was trashed by the delivery company being held together with shipping tape. Took almost 5 days to receive, making 4 stops from S.C. Then I ordered the KENT 27.5 36v 350w MTB. So I could have done an exchange but if a company doesn't carry parts why bother. But it would take many, many, many weeks to get the parts and was advised not to ride and to return the bike to Walmart which I did hassle free. I was told that the issue sounded like it needed a new crank set. Very quick to answer the phone professional and polite. I called Hyper and customer service was awesome. Unfortunately within 1 week there was a grinding sound in the pedal cranks. Was pretty zippy and got over 19 miles on one charge. After I assemble the bike I was really impressed with the build quality, components and how smooth and quiet it was. which arrived in 2 days and box was almost in pristine condition. The first Ebike I ordered was the Hyper 36v 250w E-ride City 700c. I have been skiddish about ordering from other companies due to the possible damage that might occur in shipping. So I decided to purchase a electric bike at Walmart for the simple fact they are really good about returns and value.
0 Comments
Leave a Reply. |